FAQ: AUTOCHARGES NOT RUNNING - What to Check
If auto charges are not running, here are some things to check:
- End Date: Did you set an end date on the autocharge? For example, if the end date is 31 July 2024, it will not charge rent for August.
- Start Date and Advance Days: When did you add the autocharge? For Example: If you added an autocharge on the 25th of July 2024 with 1st statement date for 1 August, but the days in advance are set to 8 days, you missed the cutoff, and it will not autocharge.
- First Statement Date: Did you choose the wrong first statement date? For example, if you chose 30 July instead of 1 August, the system would process August rent on 30 August.
- Disabled and Enabled Autocharge: Did you disable and re-enable the autocharge? For Example: If you turned off the autocharge to do something manually and then re-enabled it last minute with days in advance set to 8 days, you may have missed the cutoff, and it will not autocharge.
- No First Statement Date Loaded: Did you add a first statement date? For Example: Teh autocahrge was enabled but not 1st statement date was added.
Important Note: If you manually charge something and then set an autocharge, it will duplicate. For example, if you manually charged rent for August and then set the autocharge with the first statement date as 1 August, it will charge August rent again
Related Articles
Netcash Auto Bank Feed Settings
1. Click Settings on the Main Menu. 2. Click Accounting Settings 3. Click Edit button to load and maintain company settings 4. Scroll to Cashbook Management section 5. Click on the Edit () button next to the Netcash cashbook. 6. Tick to enable the ...
Automation Settings for Tenant Charges
Automation will only apply to rental and other tenant charges that are tick to be automatic. User can decide on each lease and charge to enable automation or process manually. (see Tenant Expenses Automation: Rental & Additional Charges) Automatic ...
Tenant Expenses Automation: Rental & Additional Charges
For Automation to occur, ensure the automation processing days in advance is set up (see Settings: Manage Automation of Tenant Charges) Automatic charging is conducted daily at 2am SAT (12pm UTC). If a charge is set for a date that has already ...
Add & Manage Lease Details to Rental File
1. Click Admin on the Main Menu. 2. Click on Customer Files. 3. Select Rental on the menu heading. 4. Click on the File Name to open the file. 5. Customer File will open. Click on Lease on the file tab ribbon bar. 6. Lease tab screen will open. 7. To ...
Load & Manage Legal Transactions
During legal issues, you can log transactions as either owner costs or tenant costs. These transactions fall into three categories: Fees (agency income), Payments (money sent to third parties), and Provisions (funds kept in the bank for future fees ...