FAQ: AUTOCHARGES NOT RUNNING - What to Check
If auto charges are not running, here are some things to check:
- End Date: Did you set an end date on the autocharge? For example, if the end date is 31 July 2024, it will not charge rent for August.
- Start Date and Advance Days: When did you add the autocharge? For Example: If you added an autocharge on the 25th of July 2024 with 1st statement date for 1 August, but the days in advance are set to 8 days, you missed the cutoff, and it will not autocharge.
- First Statement Date: Did you choose the wrong first statement date? For example, if you chose 30 July instead of 1 August, the system would process August rent on 30 August.
- Disabled and Enabled Autocharge: Did you disable and re-enable the autocharge? For Example: If you turned off the autocharge to do something manually and then re-enabled it last minute with days in advance set to 8 days, you may have missed the cutoff, and it will not autocharge.
- No First Statement Date Loaded: Did you add a first statement date? For Example: Teh autocahrge was enabled but not 1st statement date was added.
Important Note: If you manually charge something and then set an autocharge, it will duplicate. For example, if you manually charged rent for August and then set the autocharge with the first statement date as 1 August, it will charge August rent again
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