Rental Escalations

Users have the capability to manually process rental escalations, both individually and in bulk. When escalations are processed, user can:

1. Ensure to update rental commission under the Landlord expenses to reflect new commission (see Landlord Expenses: Transactions)
   
2. Optional: Load deposit-top up and renewal fees under the tenant changes screen (see Loading & Managing Tenant Expenses)
   

Single File Escalation

1. Click Admin on the Main Menu. 

2. Click on Customer Files.

3. Select Rental on the menu heading.

4. Click on the File Name to open the file. 

5. Customer File will open. Click on Lease on the file tab ribbon bar. 

6. Lease tab screen will open. 

7. To edit details, click on Edit button.

8.  User the “Rental Charge Details” sections, update the following fields:

1. Rental Amount (mandatory) and VAT (mandatory)
   
2. Lease dates (optional): Most Recent Lease Renewal and Lease Expiry/Cancellation dates. Dashboard notification will occur when Expiry/Cancellation dates are due.
3. Escalations Details (optional): Next Escalation Date. Dashboard notification will occur when Expiry/Cancellation dates are due.
   

9. To confirm changes, click Save Changes button.

10. Ensure to update rental commission under the Landlord expenses to reflect new commission (see Landlord Expenses: Transactions)

11. Optional: Load deposit-top up and renewal fees under the tenant changes screen (see Loading & Managing Tenant Expenses)

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Bulk Escalation Processing

1. To access the bulk escalation screen, start by clicking on Accounting in the Main Menu.

2. Click on Tenant Statements.

3. Click on Charges on the main menu

4. Select Rental Escalation from the sub-menu.

5. Bulk Rental Escalation screen will open. 

6. Optional:

1. Adjust the “View Escalations due in” month drop-down to view escalations due within a selected period.
   
2. Adjust the “Process Escalation” month drop-down to load the following escalations date.
   

7. Select customer files that to be escalated and click on Process button. 

8. Escalations for selected files will be completed. Lease tab will reflect escalation changes. 

9. Ensure to update rental commission under the Landlord expenses to reflect new commission (see Landlord Expenses: Transactions)

10. Optional: Load deposit-top up and renewal fees under the tenant changes screen (see Loading & Managing Tenant Expenses)

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