Payments Reports

Allocate Transaction to a Pending Payments (Stuck Payments)

This report shows payments generated from PropWorx that are either pending release or stuck in processing. These pending payments are also highlighted as yellow rows. By following these steps and addressing any pending payment issues, you can maintain an efficient payment process within the PropWorx system.

1. Click on Accounting on the Main Menu.


2. Click on Payments


3. Payment menu will open. 
4.  On the main ribbon bar, select Payments Report.



5. The Payment Report will open, click on Pending Payments.



6. To allocate a pending payment, click on the "not allocated...(find transactions)"
7. Allocate Payment to Transaction prompt will appear. 
  1. Matching transactions were found
If matching transactions were found, a list transaction will appear. The user can not select the correct transaction to the payment by ticking the transaction and clicking Save Selection. 


  1. No matching transactions were found
If no matching transactions are found.  The user can click on the "search all unallocated transactions" a list transaction will appear. The user can not select the correct transaction to the payment by ticking the transaction and clicking Save Selection. 


The possible reasons for pending payments and their respective solutions. 

Issue 1: Payment was not released from the bank.
Solution: To release the payment, upload the payment batch to the banking portal.

Issue 2: Payment was uploaded to the bank but is still pending release.
Solution: To complete the release, authorize the payment batch on the banking portal.

Issue 3: Payment was uploaded to the bank but got rejected.
Solution: To resolve this, reject the payment in the PropWorx batch, correct the bank details, regenerate the payment, and then upload it to the bank for release.

Issue 4: After successful bank release, the bank statement is not imported into PropWorx.
Solution: Import the bank statement into PropWorx and ensure the transaction is properly allocated to the relevant file.

Issue 5: The released amount on the bank differs from the generated payment on PropWorx.
Solution: Download the bank statement and import it into PropWorx. If necessary, allocate the transaction to the correct file. Additionally, check the import screen or payments report to find a matching transaction and link the generated payment to the bank transaction (See How to Allocate Unallocated Payments?)

Issue 6: The payment was successfully released and imported into PropWorx, but the bank statement was allocated to the wrong file.
Solution: Use a journal entry to reallocate the transaction to the correct file in PropWorx. (See How to perform a Journal?)